By Autoblog
The Service Lane Is Changing
It’s no secret that some car owners prefer skipping their dealer in favor of aftermarket shops for service, often due to lower costs. A study from Ducker Carlisle backs that up, showing that quick lube shops performed better than dealerships from 2024 to 2025, as dealers lost more ground on both transactions and revenue.
But despite the preference for aftermarket shops, the J.D. Power 2026 U.S. Aftermarket Service Index (ASI) Study showed that car owners still trust dealers more when it comes to maintaining peak vehicle performance and handling complex repairs. That is despite aftermarket providers consistently performing well in fixing issues correctly the first time.
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