AT&T to terminate 88 customer service workers in Sunrise, cites ‘targeted’ reduction effort

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By  | South Florida Sun Sentinel

 

AT&T has notified the state of Florida it is eliminating the jobs of 88 customer service workers in Sunrise effective May 13, according to a filing made public Friday.

The work location is at 13450 W. Sunrise Blvd.

Employees on Friday started receiving “surplus notification letters,” according to a company filing with the Florida Commerce agency under the Florida Worker Adjustment and Retraining Notification Act.

“The elimination of these positions is expected to be permanent, and employees have the right to bump another employee out of his or her jobs,” the filing says.

The affected workers, who are members of the Communications Workers of America District 3, which is based in Atlanta,  have 60 days from the receipt of their letters to find another position, or face termination. Union officials did not immediately return a phone message seeking comment on Friday afternoon.

According to the company filing, those whose jobs are in jeopardy include 71 customer service associates. 14 service consultants and three maintenance administrators.

“We’re undergoing targeted workforce reductions and focusing on growth areas as part of our regular review of operations to ensure we have the right level of support where needed,” a company spokesperson said in an emailed statement Friday. “Reducing our workforce is a difficult decision that we don’t take lightly. We make every effort to do this through attrition, voluntary departures, and reskilling efforts, but there are times like this when additional reductions are necessary. Eligible employees will be provided severance pay and benefits.”

Late last year, AT&T said it would eliminate 135 customer service positions at a facility in Orange Park in the Jacksonville area. The action came three months after the CWA had reached a new contract with the company, according to the Jacksonville Record.

The company gave a similar reason for those job eliminations.

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