By The Tribune Content Agency
PHILADELPHIA — For a “real lesson in torture,” try calling your local Social Security Administration office with a question. That’s what Marcia Chestnut, a 62-year-old former housekeeper from Philadelphia, sardonically suggests. In February, Chestnut – who lives with various disabilities – received a notice from the SSA saying her benefits would be cut off by April. To find out why, Chestnut phoned her local SSA office every weekday for two months. She’d get put on hold for four hours or longer, then the calls would be disconnected.
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